1. Which program you are using.
2. The program version
3. What operating system you are using
4. A description of your modem including model number
5. A detailed description of the problem

Note: All Impulse Technology programs are TAPI programs. That means that they use TAPI (the Windows Telephony API) and Unimodem (the TAPI service provider for standard modems) to communicate with your modem, control it, and find out about its capabilities.

The vast majority of problems that users run into are caused by the modem being installed with a driver that is not TAPI compliant. These problems can include error messages, Caller ID that doesn't work, speakerphone problems, and strange problems when using the CallStation answering system.

Whenever possible, be sure to install the latest drivers from the modem or computer manufacturer. Most manufacturers post the latest drivers on their Web site for you to download. If native Windows drivers are installed instead, this is likely to cause problems. Most of the native drivers provided with Windows have basic support for data and fax applications, but do not have proper support for advanced features like voice or Caller ID.

TAPI compliant drivers are available for most modems, so it's usually just a matter of installing them correctly. Unfortunately, some modems just won't work with TAPI programs. If you can't locate a driver for your modem that works properly, then the only solution is to buy a new modem.

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