|Technical or general support is
. Before contacting us, please try to find
an answer to your question in the program
help. Also, if you are having problems using one of the telephony programs, check the
Troubleshooting page for solutions to some common problems.
When writing for technical support please
include the following information:
- Which program you are using and the version.
- What operating system you are using
- A description of your modem (including model number)
- A detailed problem description (include exact error message text)
Note: IDentify!, Phone Plus, and CallStation are TAPI
programs. That means that they use TAPI (the
Windows Telephony API) and Unimodem (the
TAPI service provider for standard modems)
to communicate with your modem, control it,
and find out about its capabilities.
The vast majority of problems that users
run into are caused by the modem being installed
with a driver that is not TAPI compliant.
These problems can include error messages,
Caller ID that doesn't work, speakerphone
problems, and strange problems when using
the CallStation answering system.
Whenever possible, be sure to install the
latest drivers from the modem or computer
manufacturer. Most manufacturers post the
latest drivers on their Web site for you
to download. If native Windows drivers are
installed instead, this is likely to cause
problems. Most of the native drivers provided
with Windows have basic support for data
and fax applications, but do not have proper
support for advanced features like voice
or Caller ID.
TAPI compliant drivers are available for
most modems, so it's usually just a matter
of installing them correctly. Unfortunately,
some modems just won't work with TAPI programs.
If you can't locate a driver for your modem
that works properly, then the only solution
is to buy a new modem.
[Home] [Download] [Support]